AccessAble Help Desk Pro Edition 

An affordable, network ready, browser enabled help desk program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information via Windows/Web or both. This version includes many changes.
help desk computer inventory support requests customer support

Problem Solved 

Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory.
help desk customer support inventory