AB Sequest 

A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution and other situations where information on ongoing events must be available on a network
service request requests claim claims complaint customer care helpdesk help desk disturbance power out power cut power failure water leak

All-Purpose Letters 

This software program includes 211 sample letters in 19 categories carefully designed to help get your message across in just about any situation.
letters job letters government action employment organization activities credit payments collections adjustments thank you sales letters agreements and authorizations congratulations